The following subprocessors and our affiliates listed below may provide services in support of one or more of the products and services offered to you by Ivanti under an agreement (including a data processing addendum).

Current customers can sign up to receive updates to Ivanti’s list of subprocessors at our Ivanti Community page.

Ivanti Subprocessors

Name Location Function
Amazon AWS Global Operations and Service Maintenance
Content Delivery Network (CDN)
AWAN India Operations and Service Maintenance
Customer Technical Support
Citrix Global Operations and Service Maintenance
Cloudflare United States Operations and Service Maintenance
Coveo Software Corp United States, Canada Operations and Service Maintenance
Elastic Search Global Content Delivery Network (CDN)
Fortinet Global Operations and Service Maintenance
IDMWorks LLC United States Operations and Service Maintenance
KeyedIn Solutions Global Operations and Service Maintenance
Launch Darkly Global Operations and Service Maintenance
Microsoft Global Operations and Service Maintenance
Content Delivery Network (CDN)
Customer and Technical Support
MongoDB Global Content Delivery Network (CDN)
Qualys United States Operations and Service Maintenance
Rackspace United States Operations and Service Maintenance
Salesforce United States Operations and Service Maintenance
Customer and Technical Support
SendGrid Global Operations and Service Maintenance
Sirius Computer Solutions, Inc. United States, Canada Operations and Service Maintenance
Site 24x7 United States,  Operations and Service Maintenance
SpringCM Global Customer and Technical Support
Whitehat United States Operations and Service Maintenance
Zoom Global Customer and Technical Support

If you are using the Ivanti Neurons Platform, the following additional subprocessors may be applicable to you:

Name Location Function Applicability
Cynerio Global Operations and Service Maintenance
Customer and Technical Support
Content Delivery Network (CDN)
For users of Ivanti Neurons for Healthcare
Espressive Global Operations and Service Maintenance
Customer and Technical Support
Content Delivery Network (CDN)
For users of Ivanti Neurons Digital Assistant
Virima Global Operations and Service Maintenance
Customer and Technical Support
Content Delivery Network (CDN)
For users of Ivanti Neurons for Discovery – Service Mapping

Cherwell Subprocessors

Name Location Function
Amazon AWS Global Operations and Service Maintenance
Content Delivery Network (CDN)
Beyond Trust Global Customer and Technical Support
Cloudflare, Inc. Global Operations and Service Maintenance
Cybage Global Operations and Service Maintenance
Customer and Technical Support
ERD Software Global Operations and Service Maintenance
Hosted FTP Global Customer and Technical Support
iLand United Kingdom Content Delivery Network (CDN)
Microsoft Global Operations and Service Maintenance
Content Delivery Network (CDN)
Palo Alto Networks Global Operations and Service Maintenance
Salesforce United States Operations and Service Maintenance
Customer and Technical Support
Sumologic, Inc. Global Operations and Service Maintenance
TalkDesk, Inc. Global Operations and Service Maintenance

MobileIron Subprocessors

Name Location Function
Amazon AWS Global Operations and Service Maintenance
Content Delivery Network (CDN)
Clickatell United States Content Delivery Network (CDN)
Cogniance Ukraine Customer and Technical Support
Microsoft Global Operations and Service Maintenance
Content Delivery Network (CDN)
Customer and Technical Support
NetNumber, Inc. United States & Netherlands Content Delivery Network (CDN)
Persistant Systems Limited India Customer and Technical Support
Salesforce United States Operations and Service Maintenance
Customer and Technical Support
zAgile United States Customer and Technical Support
Zimperium Global Operations and Service Maintenance
Customer and Technical Support

Pulse Secure Subprocessors

Name Location Function
Benison Technologies Global Customer and Technical Support
Genesys United States Customer and Technical Support
Microsoft Global Operations and Service Maintenance
Content Delivery Network (CDN)
Customer and Technical Support
Primeshare Global Customer and Technical Support
Salesforce United States Operations and Service Maintenance
Customer and Technical Support
Tech Mahindra India Customer and Technical Support

RiskSense Subprocessors

Name Location Function
CyberSecurityWorks Inc Global Operations and Service Maintenance
Microsoft Global Operations and Service Maintenance
Content Delivery Network (CDN)
Customer and Technical Support
Salesforce United States Operations and Service Maintenance
Customer and Technical Support

Subsidiary Affiliates

Name Location
Cherwell Software APAC Pty Ltd Australia
Cherwell Software GmbH Germany
Cherwell Software Limited UK United Kingdom
Cherwell Software, LLC United States
Ivanti Canada Canada
Ivanti France SAS France
Ivanti Germany GmbH Germany
Ivanti Hong Kong Ltd Hong Kong
Ivanti IT Israel Israel
Ivanti International Ltd Ireland
Ivanti Singapore PTE Limited Singapore
Ivanti Software (Schweiz) AG Switzerland
Ivanti Software Australia PTY Limited Australia
Ivanti Software BV Netherlands
Ivanti Software De Mexico Mexico
Ivanti Software Engineering Romania Romania
Ivanti Software Ireland Group Limited Ireland
Ivanti Software KK Japan
Ivanti Software Poland Sp. Z. o o Poland
Ivanti Software Technology (Beijing) Co., Ltd China
Ivanti Sweden AB Sweden
Ivanti Technology India Pvt Ltd India
Ivanti UK Limited United Kingdom
MobileIron, Inc. United States
MobileIron International, Inc. United States
Pulse Secure GmbH Germany
Pulse Secure KK Japan
Pulse Secure LLC, Beijing China
Pulse Secure Mobile Pte Ltd Singapore
Pulse Secure UK Limited United Kingdom
Pulse Secure, LLC United States
RiskSense, Inc. United States

Definitions

  • Operations and Service Maintenance: These subcontractors assist with incident response, service operations, and troubleshooting problems.
  • Customer and Technical Support: Assist in providing technical support to customers.
  • Content Delivery Network (CDN): Provide infrastructure, operations and support for the CDN service

Notice and Disclaimer: This document is subject to change at any time. Ivanti may provide notice of any such changes in accordance with the terms and conditions agreed with you.

VERSION: October 12, 2021